Frequently asked questions

FAQs

Here are some frequently asked questions about our Botanical Skincare Collection at Naturally Sophie. We are here to provide you with all the information you need to enjoy our natural, vegan, and cruelty-free products.

1. What makes the Botanical Skincare Collection different from other skincare products?

  • Our Botanical Skincare Collection stands out because it harnesses the power of natural, plant-based ingredients over synthetic alternatives. Each product is crafted to provide effective results while being gentle on sensitive skin. Our formulations are vegan, cruelty-free, and free from harmful toxins, ensuring you achieve radiant, healthy skin without compromise. For more information, check our Product Philosophy.

2. Are Naturally Sophie products suitable for sensitive skin?

  • Yes, all Naturally Sophie products are designed with sensitive skin in mind. Our formulations avoid harsh chemicals and synthetic fragrances, focusing instead on natural ingredients that are gentle yet effective. We aim to deliver high-performance skincare without irritation. Learn more about our commitment to sensitive skin here.

3. Do your products contain any animal-derived ingredients?

  • No, all products in our Botanical Skincare Collection are 100% vegan. We are committed to using plant-based ingredients to ensure our products are cruelty-free and ethical. You can explore our full range of vegan products here.

4. How do I incorporate your products into my skincare routine?

  • Integrating our products into your skincare routine is simple. Start with cleansing and exfoliating, followed by applying serums like our 20% Vitamin C Brightening Serum for hydration and anti-aging. Finish with moisturizing using our Anti-Aging Face Moisturiser. Each product is designed to complement one another for optimal results. 

5. What are the benefits of using natural ingredients in skincare?

  • Natural ingredients offer numerous benefits including reduced risk of irritation, effectiveness without harsh chemicals, and environmental sustainability. Ingredients like hyaluronic acid, black seed oil, and turmeric provide hydration, anti-inflammatory properties, and radiance to your skin. Discover more about our key ingredients here.

6. Is your packaging environmentally friendly?

  • Yes, we strive to minimize our environmental impact by using sustainable packaging materials. Our commitment to eco-friendly practices extends beyond our products to our packaging. Its why you won't see boxes with us as these just go in the bin.

7. What is the shelf life of your skincare products?

  • Typically, our products have a shelf life of 12 to 24 months when stored in a cool, dry place. We recommend checking the packaging for specific expiration dates and using products consistently to enjoy their full benefits.

  • 8. How do I know which product is right for my skin type?

  • Our products cater to various skin types, from dry to oily and sensitive. We recommend starting with the basics such as a cleanser, serum, and moisturizer, and then tailoring additional treatments based on your specific concerns. For personalized advice, see our Skin Type Guide here.

9. Can I use your products if I'm pregnant or breastfeeding?

  • While our products are natural and free from harmful toxins, we advise consulting with your healthcare provider before making any changes to your skincare routine during pregnancy or breastfeeding. 

10. Do you offer samples or trial sizes?

  • Currently, we offer travel-sized options of popular products so you can try them before committing to a full size. Please contact us and we can arrange this.

11. What is your return policy?

  • We accept returns within 30 days of purchase if you are not satisfied with your product. Items must be unused and in their original packaging. For return procedures, see our Return Policy.

12. How can I receive updates on new products and offers?

  • Join our mailing list to stay informed about new products, special offers, and skincare tips. As a welcome gift, enjoy 10% off your first purchase.

13. Do you ship internationally

  • Unfortunately at the current time we are only shipping to Great Britain, Scotland and Wales see our Shipping Information.

14. Can I find your products in physical stores?

  • Currently, our products are exclusively available online. This allows us to offer the freshest ingredients directly to you. Check our Online Shop for all your skincare needs.

15. What is the best way to store your products?

  • To maintain their efficacy, store products in a cool, dry place away from direct sunlight. Avoid areas with fluctuating temperatures. For more storage tips, visit our Storage Guidelines.

16. Are your products tested on animals?

  • Absolutely not. Naturally Sophie is committed to cruelty-free practices and does not test on animals. We are proud to be a part of the global movement against animal testing. Learn more about our Ethical Practices.

17. How do your serums differ from each other?

  • Each serum in our collection targets specific skin concerns. For example, our Vitamin C Brightening Serum focuses on anti-aging and hydration, while the Astaxanthin & Bakuchiol Serum is designed for advanced anti-aging benefits. 

18. How is the Black Seed + Rosehip + Castor Oil Blend used?

  • This transformative elixir can be used as a nightly treatment to rejuvenate and hydrate the skin. Apply a few drops to clean skin and massage gently. It can also be used on hair for added shine and nourishment.  

19. What is the advantage of using vitamin C in skincare?

  • Vitamin C is a potent antioxidant that helps reduce signs of aging, promotes collagen production, and brightens skin tone. Our 20% Vitamin C Brightening Serum is formulated to deliver these benefits effectively. 

  • 21. When can I expect to see results from using your products?

  • Results vary based on individual skin types and consistency of use. However, many users report noticeable improvements in skin texture and radiance within 4-6 weeks of regular use. Patience and regular application are key. For more insights, check our Results Timeline Guide.

21. What Packaging do you use ?

None of our products arrive in boxes this helps us to be more eco- friendly and reduce waste but also keep cost down for you the customer, We mostly use glass, aluminium and PP we aim to be as eco- friendly as possible and are always looking for ways to improve. 



20. How can I contact customer support?

  • For any inquiries, our customer support team is here to help. You can reach us through our Contact us page or email us at hellonaturallysophie@gmail.com. We strive to respond within 24 hours.

Rosehip OIl

Inci Name: Rosa Canina

The only oil that
contains natural tretinoin, the acid form of vitamin A, which helps to delay
the effects of skin ageing, promoting collagen and elastin levels and
replenishing and rebuilding skin tissue. This helps to make the skin firmer,
smoother and younger looking.It also contains a high amount of essential fatty
acids and vitamin E, which further promotes healthy skin. Particularly rich in
Linoleic and Linolenic Acids, which are important skin nutrients, Rosehip Oil
has been used successfully to treat skin problems such as stretch marks, UV
damage from overexposure to the sun, scars from surgery, burns, and acne,
eczema, psoriasis, wrinkles and premature skin aging, hyper-pigmentation,
dermatitis, burns, including those from radiation and sunburn, age spots and
brittle nails.

You can find this in
our Award Winning Tmeless serum Lumiere Face Cream, nail, lash and brow oil ,
blackseed, rosehip &Castor Oil & and many of our other products.

Blackseed OIl

INCI: Nigella Sativa Seed Oil

Packed with vitamin A, amino acids and fatty acids work together to help
skin regeneration. It also has anti-bacterial and anti-fungal qualities, making
it an ideal oil to help fight acne as it works to reduce clogged pores and
control oil as well as taming redness and helping to soothe irritation. It also
has skin softening and anti-aging benefits. Black Seed Oil contains over 100
vitamins and minerals which help the skin to retain moisture, maintain
elasticity and fight off the damaging free radicals that make you age faster.
It also includes a lot of fatty acids which help to reduce the appearance of
fine lines and wrinkles.

Black seed oil has several properties which can reduce the symptoms of acne
including anti-inflammatory and anti-oxidative effects. The nutritive factors
in the oil can also help in repair and regeneration of damaged skin. It is
packed with valuable skincare components like Vitamins A, B, and C, calcium,
potassium, magnesium, zinc and trace elements providing the necessary nutritive
factors for skin recovery and repair.

Studies have shown that Black Seed Oil has benefits for the following
issues;

Asthma & Allergies,

Eczema and Psoriasis

Digestion

Immune Health

Skin and Hair

You can find this is our Blackseed,
Rosehip & Castor Oil , Nigella
kisses lip balm, Tumeric
& Blackseed Body Polish and our Skin rescue
Balm

Vitamin C

Vitamin C (L-ascorbic acid/3-O ethyl ascorbic acid) is one of the
skincare world’s star ingredients, loved by dermatologists and skin experts
alike for its powerful antioxidant power. A serum is one of the most popular
ways to add Vitamin C topically to the skin. The small molecular size of a
serum also allows for the active ingredient to be delivered and absorbed
quickly into the epidermis. Also protects the skin from environmental stresses,
brightens the complexion and prevents premature ageing.

This can be
found in our vitamin C serum, clay masks and various other products.

Vitamin C

VITAMIN C

HyaluornicAcid

Inci Name: Sodium Hyaluronate.

Hyaluronic Acid provides added hydration and fortifies the
skin's protective barrier, contributing to a youthful complexion through
improved cell health, and helping to boost natural radiance. Young
skin is firm and plump. However, over time, it loses more and more of its
elasticity.

This can be
found in our Age Defiance face moisturiser, Luminere Face cream, Fountain of youth polish, Lip treatment oil, Hand cream
& Foot Cream

Caption

Calendula

Inci Name:

Calendula Officinalis Flower Extract



Calendula plant, is known for its soothing qualities which has made it a very
popular ingredient in the cosmetics industry.

Calendula
is particularly esteemed for its skin-calming and tissue-regenerating
properties, making it a valuable oil for treating wounds, scars, burns, and
inflammation.



You will find this in our Cleansing balms and various other Products.

 

Caption

Vitamin E

Inci name: Tocopherol

An antioxidant which aids in preventing the effects of
free-radicals which can damage your skin & hair cells. It also prolongs the
shelf life of the product.

 

This in almost all of our products.

Caption

Bakuchiol

Inci Name

Bakuchiol

Bakuchiol Sytenol® A is clinically proven to stimulate collagen,
decrease wrinkles and hyperpigmentation

100% natural active formulating ingredient.

Plant based - natural alternative to traditional retinoids

Reverses aging and protects skin from further damage

Supports collagen production for firmer, more youthful-looking skin

Statistically proven to improve acne-prone skin and enhances overall
skin health

Promotes even skin tone and enhances hydration for a radiant complexion

Full of essential fatty acids to aid in hair care application

Enriching antioxidants, promotes skin elasticity

Cruelty free and vegan friendly

This can be found in our eye oil, the bakuchiol & asthathaxin oil, and cleansing balms

Caption

PricklyPear oil

INCI name

Opuntai Ficus

Prickly Pear is a type of flowering plant in the cactus family. It is
extremely nourishing, with incredible hydrating and moisturising properties. It
is truly a great oil for the whole body and all skin types.

Being non-comedogenic, it can deeply penetrate your skin without
clogging pores or causing breakouts.



Regular use of this oil can help to keep the skin smooth and firm. It feels
very light on the skin and spreads and absorbs easily. Creams and lotions made
with this oil tend to feel very light and sink in quickly. It is a powerful
moisturiser and leaves the skin feeling velvety soft.

This can be
found in our Eye Oil

Caption

Passion Flower

Inci Name: Passiflora Edulis

Passion fruit seed oil is rich in both linoleic (omega-6) and oleic
(omega-9) fatty acids which are intensely nourishing for the skin.High in Omega
6, it contains up to 73% linoleic acid making it a great oil for acne prone
skin. High in Fatty acids – with the addition of a sphingoid base – make up the
structure of a ceramide.

This balances sebum production, helping to reduce inflammation and help
soothe dry flaky skin by locking in moisture. It helps with external stressors
such as sun damage and pollution, as well as helping to maintain the skins
barrier function.

You can
find this in our Award Winning Timeless face serum, luminere Facial Cream,
Nail, Lash and brow serum , Charcoal Body Butter and many other of our
products.

Beta Glucan

Inci - Beta- Glucan

Beta-glucan is a polysaccharide (complex sugar) that can be derived from
various natural sources such as yeast, fungi, seaweed, or oats. Like hyaluronic
acid, beta-glucans provide skin with deep hydration and prevents moisture loss,
resulting in smoother and supple skin. BGs can deeply penetrate the epidermis
and effectively plump up fine lines and wrinkles, despite their large molecular
size. Because beta-glucans have antioxidants they are excellent ingredients for
soothing sensitive skin and 20% more effective than hyaluronic acid

You can
find this in our Beta Glucan Botanical Barrier Repair Face Serum

Face Serum